IT Operations Analyst
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Vilnius
We are looking for a highly motivated problem solver to join our Operations Team. As an IT Operations Analyst, you will be responsible for taking care of some specific our Business Customer requests within agreed SLA terms.
Understand, investigate and resolve Customer requests in agreed SLA terms
Create how-to, troubleshooting articles for Customers and Teammates
Understand our products and able to clearly explain, consult Customers and Teammates
Create the best possible Customer satisfaction
Customer oriented
Proactive and positive attitude
Good interpersonal and professional communication skills
A talent in explaining complex information in simple way
Good analytical, problem-solving skills
Good written and verbal english skills (additional languages are an advantage)
Interest in the FinTech technologies
Experience working with banking systems
Experience with support ticketing systems, including SLA management
ITIL knowledge
Exciting and challenging work in FinTech world
Modern office in the center of our beloved Capital Vilnius
Professional and personal development
Talented team
Flexible working hours
The ability to work part-time remotely, additional paid days-off and other perks
Gross salary: 1200 - 1900 €/month (depending on the level of experience)
In this position, you will
We expect
It would be a benefit
We offer
LOCATION
Vilnius Office
Rinktines str. 5
Housing C, 5th Floor
Vilnius LT-09234
Lithuania
Monday — Friday: 8AM — 6PM
+370 600 11621
info@bas.lt
We are looking for a highly motivated problem solver to join our Operations Team. As an Operations Analyst, you will be responsible for taking care of some specific our Business Customer requests within agreed SLA terms.
Understand, investigate and resolve Customer requests in agreed SLA terms
Create how-to, troubleshooting articles for Customers and Teammates
Understand our products and able to clearly explain, consult Customers and Teammates
Create the best possible Customer satisfaction
Customer oriented
Proactive and positive attitude
Good interpersonal and professional communication skills
A talent in explaining complex information in simple way
Good analytical, problem-solving skills
Good written and verbal english skills (additional languages are an advantage)
Interest in the FinTech technologies
Experience working with banking systems
Experience with support ticketing systems, including SLA management
ITIL knowledge
Exciting and challenging work in FinTech world
Modern office in the center of our beloved Capital Vilnius
Professional and personal development
Talented team
Flexible working hours
The ability to work part-time remotely, additional paid days-off and other perks
Gross salary: 1200 - 1900 €/month (depending on the level of experience)